Requests and Claims

If you wish to make a claim relating to an Air France flight, we're here to help. Below you will find all the details you need to contact the relevant agencies.
Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

Your claim concerns an Air France flight

If your permanent residency address is in Mauritius or in Seychelles

If you would like to submit your claim online, please fill in the claim form.
For your information you can also write to our Customer Service using the following adress :

Air France /KLM
Service Client
TSA 60001
60 035 Beauvais Cedex

Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice, etc.

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions
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