Also, you must not forget to disconnect from your profile and to close the window of your browser at the end of the session, especially if you share a computer with other people. This will avoid other users accessing your personal data.
The Air France database is registered with the NILC (National Information System and Liberties Commission) under the receipt number 661 129 Version 1.
In line with the information systems and liberties law of
By simple email, at the address AirFrance_Internet_RE@mail.airfrance.fr, you will be able to ask for the removal of your personal data.
You can download the No. 78-17 of
Through the different choices which you make and the relevant user information which we collect, you allow us to know you better and hence better satisfy your expectations.
The information which we ask on our site are as follows :
- your civil status (civility, name, first name, date of birth, postal address, telephone number)
- your address of delivery, if necessary
- your email address (personal or professional) useful to receive a booking confirmation, for any correspondence and subscription to our newsletter, to receive your lost password or your lost identifier.
- Your passport number and your nationality (compulsory information for flights to the
- your favourite shortcuts on the Air France site
- your preferences concerning the mode of retrieval of air tickets bought online (NB: we do not keep in our files, your payment details: type of bank card, number of the card, validity name/first name of the card holder).
During your signing-up with "My AirFrance" we propose you to fill in complementary profile information in order to optimize and enhance the services which we may offer to you.
Hence, in order to better attend to your requirements, we will also collect:
- your preferences (favourite destinations, departure airport used most frequently)
- the list of your accompanying persons, used to facilitate online booking when those persons are travelling with you.
More generally, we will also collect:
- a history of your bookings and purchases, the pages accessed on our website as well as your browser type.
- Relating to the email correspondence: the content of your emails, your address and our replies.
In very exceptional circumstances, Air France may have to disclose confidential information when necessary for the identification, questioning or prosecution of any individual likely to cause prejudice or harm, intentionally or not, to:
- Air France's rights or property,
- other users of the Air France site,
- any other person who may be adversely affected by such activities.
Personal data may also be disclosed exceptionally when Air France is legally obliged to do so, e.g. after filing a complaint.
Any breach of the American law will lead to heavy penalties levied on airlines, by the U.S. Authorities.
Air France therefore informs its passengers that, as from 5 March 2003 :
All personal information provided by its customers when booking their flight, will be directly accessible by the U.S. Authorities.
Air France, who is concerned with securing and protecting its customers' personal data within the French and European legal framework, reminds its passengers that a certain amount of data is compulsory for the booking of flights and ticket issuance, and that their right to oppose this measure in accordance Article 26 of the Law no.78-17 of 6 January 1978 relative to information systems and records and liberties, could lead to the cancellation of their trip or at least some of the services requested.